At Guzzle Gear, we stand behind the quality and functionality of The Torrent, but we understand that circumstances may arise. Therefore, we offer a hassle-free 30-day return policy from the date of delivery to ensure your satisfaction.
To be eligible for a return, your item must be in its original, unused condition, in the original packaging. Proof of purchase is required to initiate the return process. To start a return, kindly reach out to our dedicated customer service team at contact@guzzlegear.com. Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that returns without prior authorization will not be accepted.
Upon receiving your returned item, we will inspect it for any damages or issues. If you discover any defects, damages, or have received the wrong item, please contact us immediately. We are committed to resolving such matters promptly to ensure your satisfaction.
If you wish to exchange your item, the quickest way is to return the original item, and once the return is processed and accepted, you can make a separate purchase for the desired item.
Refunds will be processed promptly upon approval of your return. We will notify you once we have received and inspected the returned item. If the refund is approved, it will be automatically issued to your original payment method. Please be aware that the processing and posting of the refund by your bank or credit card company may take some time.
For any questions or concerns related to returns, feel free to contact our customer service team at contact@guzzlegear.com. We appreciate your trust in Guzzle Gear, and we are dedicated to ensuring your experience with The Torrent exceeds your expectations.